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KMID : 0379220200400050913
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Journal of Korea Gerontological Society
2020 Volume.40 No. 5 p.913 ~ p.933
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The Effect of Quality of In-home Care Service on Performance: Multi-mediating effect of the relationship between client and care-giver/social worker
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Cho Han-Ra
Yeo Yeong-Hun
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Abstract
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The purpose of this study is to examine the multiple mediating effects of the relationship between client and care-giver/social worker in the path from the quality to performance for long-term care services. This study utilized structural equation modeling with bootstrapping to verify the mediating effects, and phantom variable was applied to estimate the indirect effect of the multiple mediating effects. The data was collected from 213 clients of long-term care services located in Jeonbuk province. The results showd that the paths in the research model(the paths from quality, through the relationship between client and care-giver/social worker, to performance) were all significant. Further, the analysis confirmed that the client-social worker relationship had a partial mediating effect in the path from the quality to performance for long-term care services. between quality and performance. The results emphasize the important role of the social worker in long-term care service, which has been relatively overlooked in previous studies. Based on the results, policy and practical implications were suggested to improve the performance of the long-term care service for the elderly.
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KEYWORD
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Quality, Performance, Relationship, Care-givers, Social Workers
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